What Does Samanaga Mean?
What Does Samanaga Mean?
Blog Article
The vendor gives supscription rate quotation based on the amount of agents (ticketing) and units (asset management) your business has to ensure your pricing strategy matches your prerequisites. It’s also possible to include premiums for limitless property and brokers.
“With reporting, measurability, and insights from Samanage, IT is armed with the data to showcase the correct worth of IT to organizational leaders.”
“Brokers can easily keep track of tickets and communications about incidents,” he explained. Junior directors are frequently in the forefront to acquire direct problems from customers, so we thought this comment is expressing lots regarding the software.
Our professionals have conducted an entire Samanage evaluate detailing its functions, user feedback, customer care, and also other vital factors. Employing our SmartScore process we gave Samanage an incredibly enjoyable rating of 9.
This major see is exactly where most brokers will commit their time and it can be thoroughly configured; critical details which include owing dates and also the requestor is usually demonstrated in the key perspective, conserving you from needing to click Just about every incident when triaging.
“IT departments ever more find on their own at the center of employee support and electronic business transformation. Because it leaders pursue new technologies to transform their enterprise, they may have the chance to develop the position of company management from an IT aid desk to clever staff support administration throughout all departments,” claimed Doron Gordon, Founder & CEO, Samanage.
Among Samanage’s benefit propositions is the fact that it lends businesses higher visibility on issues and incidents; effectively, we expect the vendor need to increase the visibility pitch to its asset management.
Through the support close, we appreciated the ability to monitor tickets and incidents effortlessly. On top of that, Samanage dashboard is admittedly intuitive, giving high-degree choice makers with quick insights on vital details with no should drill all the way down to details for strategic setting up.
When brokers do open a ticket, resolving them when labored on involves changing the condition to Fixed. This differs in the normal tactic of getting a big, bold button to click on. I appreciate that the ticket isn't going to get whisked away when the take care of motion is chosen but, instead, provides you with an opportunity to make even further edits if desired.
Samanage not only gives complete ITIL-Prepared IT services desk and asset management abilities, but matches these with responsible customer care. The software program is on a regular basis upgraded to handle present-day sector needs, making it one of the benchmarks for the latest growth inside their sector.
For example, a skipped weekly anti-virus maintenance sends off a warning, though a skipped quarterly activity alerts us that a critical undertaking has become ignored and will open our databases to doable hacks. Other notable options of Samanage SLA are:
We also discovered that lots of higher-degree IT specialists like Samanage’s asset tracking attributes. “It’s easy to deploy it by using GPO,” admitted Harvey, a process analyst from a substantial click here enterprise.
I comprehend This can be an acknowledged income product for Substantially from the enterprise software program globe, but in this day of clearly priced, cloud-managed solutions like Cayzu and Freshdesk, It is irritating to not have all the ability to complete my transaction right away.
We were not in the position to check this feature, so make certain to evaluate yourself thoroughly in advance of banking on it.
We examined dozens of responses from true users of Samanage and located out a few regular positive factors clients like concerning this service. Just one is its user-helpful UI. “Its person portal is intuitive and simple enough for conclude users,” explained Mike, a junior IT administrator from a company that employs Samanage on frequent basis.